Technical Support Engineer

Canberra, Australian Capital Territory, Australia · Service Delivery

Description

Funnelback is an exciting global organisation that allows its people to apply their skills while learning and working with expert mentors.

We’re all about applying innovative search technology in the real world. We are an Australian owned, multinational product company whose technology regularly wins competitive trials against market leaders.


What you may not know about us is:


Our skilled consultants deliver high quality search solutions that enable our customers to search, analyse, audit and automate their content. Our customers include many household names such as Westpac, ASX, University of Cambridge, and the University of Sydney.


Funnelback is headquartered in Canberra, where this role will be based. You'll be working with the wider team spread across Canberra, Sydney, Melbourne, London and Seattle.


You will be the single point of contact between Funnelback and our users to resolve hosted search platform issues, aligned with agreed SLAs and maintaining our high level of customer satisfaction.

The successful applicant will work in the Service Delivery Team and report to the Services Team Lead.

Requirements

You’ll be working on:

Success in this role, looks like:

We are looking for:

Benefits

Funnelback is made up of a diverse range of passionate people who love to roll up their sleeves to compete with companies like Google and Microsoft.

Every Funnelback employee enjoys a range of workplace benefits such as a generously stocked kitchen, a healthy lifestyle allowance and an innovative leave scheme allowing you to take up to 30 days paid leave per year.

If becoming an expert in awesome search technology sounds like you, send in your application and, in a cover letter, tell us why this role is meant to be yours. We can't wait to meet you!


Apply for this job